Today’s worst customer service award goes to @suntrust. If you do not already have the appropriate plan with your wireless carrier, normal text and/or data rates will apply. Fifth thrird bank I sell both company and personal checks I can also issue credit card dm let’s work. BOA SunTrust Citizens Chase To use the app on your Windows PC or laptop, you need to install an emulator. @AskSunTrust I have tried to get a supervisor to help me solve a problem with Suntrust/Truist. I’ve been trying to mobile deposit a check for 2 days now...go through the process of taking the photos, etc and when I hit submit, I get a message saying “Suntrust mobile banking service is currently unavailable. Mortgage paid off 3 weeks ago. In the same month, Wells Fargo customers were double-billed due to an "internal processing error.". If you do not already have a data plan with your wireless service provider, normal data rates will apply. @AskSunTrust @SunTrust is mobile banking down? WTF?? @AskSunTrust mobile deposit down? Equal Housing Lender. SunTrust. Services are offered by the following affiliates of Truist Financial Corporation: Banking products and services, including loans and deposit accounts, are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, Member FDIC. Still no return of escrow acct funds. Published: 11/10/2020 10:09 a.m. By: downdetector.com User reports indicate SunTrust Bank is having problems since 10:09 AM EST. 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. @GoAllInOrg Read further for details and other important information. -. ... SunTrust Bank now Truist Bank, Member FDIC. Twitter Just opened my acct last night and ready to close it today. @business *I load both USA and Canada account @cales157 Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? Hi @SunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. Call then cut off before I could speak to rep. @NOLACorvette SunTrust digital access is down for all customers. @SunTrust and @growfinancial why?! Your name * E-mail * The content of this field is kept private and will not be shown publicly. Anyone else having issues?!?! @KristinaBrents All systems are up & running with no issues being reported. I found some critical security issues on your website. Your name * E-mail * The content of this field is kept private and will not be shown publicly. @Guy726 @SunTrust Right??? You can make payments, transfers, and mobile deposits, view account balances and account activity, send money via Zelle®, as well as search for ATM / branch locations. The bank posted on its website and social media accounts Sunday morning that all online and mobile banking systems were unavailable. @TheFieryGinger 2 SunTrust will never send unsolicited text messages. In February also, a three-day BB&T equipment malfunction caused outages at ATMs, online, and mobile banking. @AskSunTrust @SunTrust is mobile banking down? Call then cut off before I could speak to rep. @AskSunTrust I have tried to get a supervisor to help me solve a problem with Suntrust/Truist. Login/Register; Mobile banking. Thankfully currently, we aren't showing any outages. King later revealed that the outage caused $15 million in lost revenue, $5 million in noninterest expenses, and, ultimately an investment of $300 million on a new data center to prevent a similar outage. @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. The content of this field is kept private and will not be shown publicly. 2021-01-17T09:16:59-05:00. *I do credit card top up with or without online access The bank had been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. Add new comment. Can you please share with us what error message you are receiving? Menu Main menu. Be the first to know the next time SunTrust Bank goes down. @SunTrust and @growfinancial why?! Comment * Notify me when new comments are posted . @SunTrust i have an issue with my account. @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? No call back as they have my cell#. @AskSunTrust Both of my banking apps have been down since yesterday! 4. It has branches in 11 states and the District of Columbia. @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? @Hillrraaay 2/3 working properly. If you have not yet enrolled in Online Banking, choose the “Digital Banking” icon in the lower right corner of the app log in screen. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. ATLANTA, Ga. (WAVY) – SunTrust digital access remains down for all customers. Today’s worst customer service award goes to @suntrust. “Our teams are actively working to restore digital channels for our clients. They have just gotten awful, no customer service whatsoever. I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. You have successfully signed off. The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. We sincerely apologize for the inconvenience,” said Sue Mallino, the bank’s chief communications officer. Please update social media if so, many unhappy customers. None of your social media accounts mention outages for maintenance either. This malfunction prompted BB&T Chief Executive Kelly King to post a video apology on Twitter. The Pittsburgh company intends to continue adding commercial offices and retail branches in markets it had been eyeing before agreeing to buy BBVA USA for $11.6 billion. @AskSunTrust Absolutely not. I’ve typed the credentials but it’s not letting me in. Check for overpayment generated 11/25, mailed 12/8. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. Mon, 11/09/2020 - 2:27pm - Anonymous. No call back as they have my cell#. 1 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. If you receive a suspicious text message, please report the incident to abuse@suntrust.com. @dagmit77 Everyone else seems to be getting theirs. If you don’t want to visit one of SunTrust’s physical branches, you can still do most of your banking from the mobile banking app or website. If you are accessing this site from a computer or tablet, you can sign on to Online Banking through www.suntrust.com. But no, we get stuck with generic answers from terrible customer service agents over the phone. Every time the app and portals are down, I’ve never received any sort of heads up about the outage. SunTrust Bank’s online and mobile banking platforms are down due to a system upgrade that went awry, and the regional said it is unclear when customers will be able to access their accounts. @HiloHIChadO @AskSunTrust ?? SunTrust, which is based in Atlanta, had $208 billion in assets as of June 30. *I do credit card top up with or without online access It has branches in 11 states and the District of Columbia. @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. Both of my banking apps have been down since yesterday! What to know when using the SunTrust Mobile App: If you have already enrolled in Online Banking, simply enter your user name and password on the app log in screen. Just opened my acct last night and ready to close it today. ?? Like many banking applications, SunTrust is a small gadget designed to simplify the day-to-day management of your personal account. I’ve typed the credentials but it’s not letting me in. I’ve been trying to mobile deposit a check for 2 days now...go through the process of taking the photos, etc and when I hit submit, I get a message saying “Suntrust mobile banking service is currently unavailable. ^JW. I already called and nothing was resolved. Leave a message in the comments. Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? -. All systems are up & running with no issues being reported. The OCC had hit James Strother and other executives with civil charges a year ago in connection with the bank's phony-accounts scandal. downdetector.com @680TheFan, @SunTrust why is the business account login not working? The bank posted on its website and social media accounts Sunday morning that all … @AskSunTrust It says it’s unavailable. Site: SunTrust. The customer service is awful therefore I no longer want to use Suntrust/Truist. Please try again.”. Problems at SunTrust Bank Problems at SunTrust Bank. Truist Wealth is a marketing name used by Truist Financial Corporation. South African bank's approach to chatbots offers lessons for U.S. players; small lenders embrace automation for latest PPP round; flush with capital, Canadian banks eye U.S. acquisitions; and more from this week's most-read stories. Please try again.”. Thankfully currently, we aren't showing any outages. In this day in age, customers expect to be able to do banking 24/7. @AmberHot99 We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. @buckbelue8 can hit it out of Suntrust park. @Scott72753246 @AskSunTrust @jotieee_ Seems suntrust mobile banking is currently down cos I can’t login now 2020-08-07T15:17:23 @LandisWeaver The ATM is down at the local @SunTrust where everything seems worse since the merger. We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. SunTrust Bank offers financial services to individuals and businesses in the southeast. The mobile banking app is down. @michaelpwilke Both mobile and online banking are down. How do you rate SunTrust Bank over the past 3 months? The misconduct took place in a unit that served check-cashing businesses and was later shut down. So can you address me where should I report these security issues? All systems are up & running with no issues being reported. 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. I would make a transfer in the morning. Have been in line for drive-thru for over 30 minutes. Chatbot lessons, automated PPP, cross-border M&A: Top stories of the week, Credit union regulator outlines 2021 supervisory priorities, PNC says BBVA deal won’t derail organic growth plans, Former Wells Fargo general counsel fined $3.5 million in OCC settlement. @kade6767 The customer service is awful therefore I no longer want to use Suntrust/Truist. Doesn’t even say the password/username is incorrect just keep reloading the same login page, @partofsydir It looks like the @SunTrust web site is broken... again. Can you please try. Waited 15 minutes on hold. Report SunTrust Down. @ftpxay @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. ?? @AskSunTrust It says it’s unavailable. @SunTrust why is the business account login not working? @AskSunTrust Somebody tell @SunTrust that its not a good look when a customer opens an account, then immediately cant do online banking because the website is down plus there are no Sunday tech reps. The Suntrust mobile banking is unavailable, please try again: Sat, 10/24/2020 - 4:31am : Add new comment; Mobile banking unavailable: Tue, 08/25/2020 - 5:26pm : Add new comment; Web Site down as of 10:00 AM EDT: Mon, 08/24/2020 - 7:23am : Add new comment; Suntrust Online Cash Manager Website Down: Mon, 08/24/2020 - 5:16am : 1 comment @AskSunTrust, Page last updated by What is a One-Time Passcode? Cybersecurity remains a priority along with CARES Act compliance, flexibility for borrowers impacted by the pandemic and more. 2 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. K. W. b. L. A. I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. @680TheFan. Is it enough? I already called and nothing was resolved. what is your email, @Mizzymarley1 @AskSunTrust mobile deposit down? Enter your User ID and Password to sign on to Online Cash Manager. SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. @buckbelue8 can hit it out of Suntrust park. Via Reassure customers that your call is legitimate with verification and enhanced mobile display. “Our teams are actively working to restore digital channels for our clients. @Scott72753246 @AskSunTrust @jotieee_ Seems suntrust mobile banking is currently down cos I can’t login now 2020-08-07T15:17:23+00:00 @LandisWeaver The ATM is down at the local @SunTrust where everything seems worse since the merger. Site: SunTrust. For account information, the bank … But no, we get stuck with generic answers from terrible customer service agents over the phone. Mobile Banking (90) How do I make a Mobile Deposit? Reports; Sites; Secondary menu. Everyone else seems to be getting theirs. To sign on to a different account, select from the options below. Are you also affected? Can you please try. We are apologetic to hear that you are unable to access your Mobile App services at this time. What are the Mobile Deposit limits? Mobile and browser banking logins are both failing, and you’ve clearly shut down your 1800 service line. If you do not already have the appropriate plan with your wireless carrier, normal text or data rates will apply. For assistance with your new SunTrust account, give us a call, 800.SUNTRUST (800-786-8787) For Online Banking support, please call 800-382-3232. The first message of the outage was posted Sunday morning. Please update social media if so, many unhappy customers. SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. Do not under estimate him ? @AskSunTrust The regional bank first posted notices to social media on Sunday at 8:24 a.m. that its mobile and online banking access were down. @RandoArcher All systems are up & running with no issues being reported. Weeks away from succeeding Michael Corbat, Jane Fraser said she’d consider streamlining some units or divesting others as part of her effort to kick-start return on equity. His monetary penalty is lower than what the agency had first floated. @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. Still no return of escrow acct funds. © Ookla, LLC. Their customer service was very nice and accommodating. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. 3 3 Daily and monthly transfer limits apply and will be described within SunTrust Online Banking. SunTrust had $208 billion in assets as of June 30. @Jessy2Noni Can you please share with us what error message you are receiving? @Hillrraaay 2/3 working properly. @SunTrust is online banking down? The McLean, Va.-based company admitted that it failed to file suspicious activity reports even in cases when it knew about criminal charges against specific customers. Here are the milestones and missteps, the wonderful and weird, the best and worst, during a year that will be a powerful force in shaping the future of the industry, Capital One fined $290M for ‘willful’ anti-money-laundering failures, Incoming Citi CEO Fraser signals major changes ahead. In April and May, a technical issue with Citizens Financial Group’s software prevented customers from accessing their accounts. Brilliant. ?? @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. SunTrust says its employees were working on an upgrade when the system went down. WTF?? Suntrust Mobile banking down. @ianfarlow It looks like the @SunTrust web site is broken... again. Their customer service was very nice and accommodating. Although SunTrust recently merged with BB&T to form Truist, it still operates as an independent bank, with branches in 11 Southeast states. Anyone else having issues?!?! @SunTrust Your customer service center absolutely sucks. User ID: Password: Forgot your User ID or Password? They have just gotten awful, no customer service whatsoever. Contributor, BOA SunTrust Citizens Chase ^JW. The only info I can find is people like me asking what is happening. I had no problem receiving my first stimulus into this same Suntrust account and nothing has changed from my 2019 filing so why is there a hold up now? Down for all customers says its employees were working on an upgrade when system. Your name * E-mail * the content of this field is kept private and will not be publicly. 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